LEVII & CO – Customer Service
What payment methods do we accept?
Major Credit Cards and PayPal
If a payment is not successfully processed, we recommend you to try again from a different device and/or browser an hour or two later.
Can I Track My shipment?
Yes, each order will come with a tracking number sent to you by email. If the delivery time has been exceeded by more than 3 business days, please contact our customer support at firstname.lastname@example.org we will be happy to help.
Did my purchase go through?
If your card/account has been charged and you have received an order confirmation email, the purchase is successful and we will proceed accordingly.
If you created an account when you completed the purchase you will also be able to see log in and check the order status. If you have not received an order confirmation, please contact our customer support and they will help you out.
How do I change or cancel my order?
To cancel or edit your order, please contact our customer service at email@example.com We will do our very best to assist you but we can't guarantee that we will do it before the initial order has been shipped.
How do I return items?
Orders can be returned for a full refund/exchange within 30 days from the date the order was placed. The items must be returned in perfect condition in order for us to proceed with refunds/exchanges.
The order shall be returned in the original LEVII & Co box/packaging that you received it in. If you do not have the box, make sure to pack it carefully. You are responsible for the items until they reach us, we will not refund/exchange any orders that are not in perfect condition upon arrival. Unless the products received are defective/broken, LEVII & Co will not refund return shipping costs.Please include a copy of the original receipt in your return package so that we can process the refund or exchange.
I received the wrong item, what do I do?
LEVII & CO does our best to ensure that the correct items are shipped and that there are no defects. If you receive an order that is incorrect or that has defects, please contact our customer support. Our customer support will try to solve the problem as fast as they can.